Data Deletion Request

What Gets Deleted

When you request deletion of your Ootsav account, we permanently remove the following data:

• Account information — Name, email, phone number, and login credentials.
• Event data — All events you created, including event details, sub-events, and settings.
• Guest lists — All guest information you uploaded, including names, contact details, RSVP responses, meal preferences, and accommodation details.
• Media — Photos and videos uploaded to event galleries.
• Communication logs — WhatsApp invitation records and delivery reports.
• Co-host associations — Your access to co-hosted events is removed. The event itself is retained if another Host owns it.

What May Be Retained

Certain data may be retained even after account deletion, as required by law or operational necessity:

• Encrypted backups: Copies may persist in encrypted backups for up to 90 days before automatic purge.
• Legal and compliance records: Transaction logs, audit trails, and records required by Indian tax law or other applicable regulations (typically 3–7 years).
• Anonymised analytics: Aggregated, non-identifiable usage data that cannot be linked back to you.
• RSVP responses submitted as a guest: If you submitted an RSVP as a guest to someone else's event, that response is part of the Host's event data. Contact us if you want that removed as well.

How to Request Deletion

Processing Timeline

• Acknowledgment: Within 48 hours of receiving your request.
• Identity verification: We may contact you to verify your identity before processing the request.
• Deletion from production systems: Within 15 days of verified request.
• Deletion from backups: Within 90 days of verified request.
• Confirmation: You will receive an email confirming that your data has been deleted.

Important Notes

• Deletion is irreversible. Once your account and data are deleted, they cannot be recovered. Download any data you wish to keep before submitting your request.
• Active events: If you have upcoming events with confirmed guests, we recommend notifying your guests before deleting your account, as all event information (including RSVP links) will become inaccessible.
• Co-hosted events: If you are a co-host, your access is removed but the event continues under the primary Host's account.
• Guest RSVP data: If you only submitted an RSVP as a guest (without creating an account), email us with the event name and your details, and we will remove your RSVP data from the Host's event.

Your Rights

In addition to deletion, you may also exercise the following rights by contacting us:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Request restriction of processing in certain circumstances.

For full details on your rights, see our Privacy Policy.

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