Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy ("Policy") applies to all users of the Ootsav mobile application, website, and platform (collectively, the "Platform"), operated by Ootsav Tech Solutions, a partnership registered under UDYAM-RJ-33-0112310, Udaipur, Rajasthan, India.

This Policy is published in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and is applicable to users globally.

2. Current Pricing — Free to Use

Since no payments are collected from users, no refunds are applicable at this time. All features — event creation, guest management, WhatsApp invitations, RSVP tracking, co-hosting, and shared galleries — are available to all users at no charge.

3. Future Paid Features

If Ootsav introduces paid features, subscriptions, or premium plans in the future, the following terms will apply:

• Advance notice: Users will be notified at least 30 days before any paid features are introduced. Existing free features will remain free unless otherwise communicated.
• Refund window: Paid services will carry a 7-day refund window from the date of purchase, during which you may request a full refund if the service does not meet the description provided at the time of purchase.
• Cancellation: Subscriptions (if offered) may be cancelled at any time. Cancellation takes effect at the end of the current billing period. No partial refunds will be provided for unused portions of a billing period unless required by local law.
• Refund method: Refunds will be processed to the original payment method within 5–10 business days.
• Non-refundable items: One-time consumable services that have already been delivered (e.g., bulk SMS credits, if ever offered) are non-refundable once used.

4. App Store Purchases

If you make a purchase through the Apple App Store or Google Play Store, refunds are governed by the respective store's refund policy:

• Google Play: Google Play Refund Policy
• Apple App Store: Apple Refund Policy

For in-app purchases processed through these stores, you must contact the respective store for refund requests.

5. Account Cancellation and Data Deletion

You may cancel your Ootsav account at any time by:

• Emailing admin@ootsav.in with the subject line "Account Deletion Request";
• Using the Data Deletion Request page;
• Using in-app account settings (when available).

Upon account cancellation, all your event data, guest information, and uploaded content will be permanently deleted. This action cannot be undone. Backup copies may persist for up to 90 days. Legal and compliance records are retained as required by law.

For details on data retention and deletion, see our Privacy Policy.

6. Jurisdiction-Specific Rights

a) European Union / United Kingdom

EU/EEA/UK consumers have a 14-day right of withdrawal for paid digital services under the Consumer Rights Directive / UK Consumer Rights Act 2015, starting from the date of purchase. If a paid service has been fully performed with your prior express consent and acknowledgment that the right of withdrawal is lost, no refund is due.

b) India

This Policy complies with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. As the Platform is currently free, the consumer's right to refund under these rules is not applicable. Should paid features be introduced, this Policy will be updated to reflect specific refund timelines and mechanisms.

c) Other Jurisdictions

If local consumer protection laws in your jurisdiction provide rights beyond those stated in this Policy, those rights will apply.

7. Contact